Privacy Policy
Last Updated : 21/08/2025
At SolomoIT, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, and your rights concerning your personal information. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of personal data to provide and improve our services:
- Personal Identification Information: Name, email address, phone number, etc., when you contact us, request a service, or fill out a form.
- Payment Information: If applicable (when services are agreed upon), this may include bank account details or credit card information (processed through secure third-party providers, not stored by us).
- Usage Data: Non-personal information like IP address, browser type, and website usage patterns, collected through cookies and analytics tools to help us improve our site’s performance.
- Cookies: We use cookies to enhance your experience on our website and gather usage data. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the data we collect for the following purposes:
- To provide and manage our digital marketing, development, AI, and automation services.
- To respond to inquiries, requests, and customer support issues.
- To send you updates, promotional emails, and information about services we offer (you can opt-out at any time).
- To improve our website, services, and user experience through analytics.
- To comply with legal obligations and protect our rights and security.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who help us deliver our services, such as:
- Payment Processors: We use secure third-party services for payment processing.
- Analytics Providers: We use Google Analytics and other services to collect data on website usage.
- Legal Compliance: We may disclose your data if required by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
These third parties are required to keep your information confidential and only use it for the purpose of providing their services.
4. Data Security
We take data security seriously and implement reasonable measures to protect your personal information. However, no data transmission or storage system is 100% secure, and we cannot guarantee the absolute security of your data. We use encryption and secure servers for sensitive data transactions.
5. Your Rights and Choices
You have several rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You may update or correct your personal data if it is inaccurate.
- Deletion: You can request the deletion of your personal information, subject to legal obligations and contractual requirements.
- Opt-Out: You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
- Cookies: You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your user experience on our site.
If you wish to exercise any of your rights, please contact us at the details provided below.
6. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When your personal data is no longer required, we will delete it or anonymise it in accordance with our data retention policy.
7. Local and International Data Transfers
As SolomoIT serves clients globally, your personal data may be transferred and stored in countries outside your jurisdiction. By using our services, you consent to the transfer and storage of your data internationally, including in countries with different data protection laws. We ensure that appropriate safeguards are in place to protect your personal information.
8. GDPR - General Data Protection Regulation (EU)
If you are located in the European Union (EU) or the European Economic Area (EEA), the General Data Protection Regulation (GDPR) applies to your personal data. As per the GDPR:
- Legal Basis for Processing: We process your personal data based on your consent, the necessity of performing a contract, or compliance with legal obligations.
- Data Subject Rights: You have the right to request access to, correction, deletion, or restriction of your personal data. You also have the right to object to processing and to data portability.
- Data Protection Officer: For GDPR-related concerns, you can contact us at the contact information provided below.
- Complaints: If you feel your rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country of residence.
We will always aim to comply with GDPR requirements to ensure the protection and rights of individuals in the EU.
9. Australian Privacy Principles (APPs)
As an Australian business, we are required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These principles govern how we handle your personal information and ensure that:
- We only collect information that is necessary for our services and we do so transparently.
- Your personal information is stored securely, and we ensure its confidentiality.
- You have the right to request access to the information we hold about you.
- We will notify you of any breaches that affect your data under the relevant laws.
If you are in Australia, we will follow these principles to protect your personal data.
10. CCPA - California Consumer Privacy Act (USA)
For users in California, the California Consumer Privacy Act (CCPA) provides additional rights regarding the collection and sale of personal information. Under CCPA:
- Right to Know: You can request details about the personal data we have collected about you.
- Right to Delete: You can request the deletion of your personal data.
- Right to Opt-Out: You can opt out of the sale of your personal data. However, we do not sell personal data to third parties.
To exercise your CCPA rights, please contact us using the information provided below.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Effective Date” at the top of the page. We recommend reviewing this page periodically to stay informed about how we protect your privacy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, you may get in touch with us via our website’s contact us at page.