Terms and Conditions
Last Updated : 21/08/2025
Introduction
Welcome to our website. By accessing or using our website and any of our services, you agree to be bound by the following Terms and Conditions. These terms apply to all visitors, users, and clients worldwide. If you do not agree with any part of these terms, please do not use our site or services. Use of our site signifies your acceptance of these terms.
Our Services
We are an Australian-based digital agency serving clients globally. Our offerings include:
- Digital Marketing Services: Search engine optimisation (SEO), social media marketing and management, email marketing campaigns, online advertising (e.g. Google Ads, Facebook/Meta Ads), branding and positioning strategies, and analytics for digital campaigns.
- Web & App Development: Website design and development, mobile app development, and related creative services (including graphic design, logo creation, and UI/UX design).
- AI and Automation Solutions: Implementation of AI-driven tools and automation for business processes, chatbot development, and other process optimisations using artificial intelligence.
We strive to deliver all services in a timely, professional manner. However, specific timelines and outcomes may vary based on project complexity and external factors beyond our control.
No Guarantee of Results
While we work diligently to achieve your goals, we cannot guarantee specific results (for example, attaining a particular search engine ranking or a set number of leads), as many factors are outside our control. All examples or case studies on our site are for illustrative purposes only and do not promise that identical results will occur in your case.
Use of the Website
We grant you a limited, non-exclusive licence to access and use the content on our website for your personal, non-commercial use. You may view, download, or print materials from our site solely for your own use.
Prohibited Uses:
You must not:
- Republish or redistribute our content without permission.
- Use our website for any unlawful or harmful activities.
- Attempt to disrupt or hack the website, introduce viruses/malware, or interfere with its normal operation.
Any unauthorised use of our content or website features terminates the permission we grant you.
Content Accuracy:
The information on our website is provided in good faith for general informational purposes. However, it may occasionally contain technical errors or typographical mistakes. We do not guarantee that all material is completely accurate, current, or error-free. You should verify any critical information independently before relying on it. We are not liable for any errors or omissions in the content, but we will endeavour to correct known inaccuracies in a timely manner.
Accounts and Registration
In general, you can browse our website without creating an account. However, certain features or services – for example, accessing an AI/automation tool or a client portal – may require you to register an account. If you create an account with us, you agree to provide truthful, current, and complete information about yourself as prompted.
Account Security:
You are solely responsible for maintaining the confidentiality of your account login credentials (username and password) and for all activities that occur under your account. We recommend using a strong, unique password and limiting access to your account. If you suspect any unauthorised use of your account, you must notify us immediately. We are not liable for any loss or damage arising from your failure to secure your account.
We reserve the right to suspend or terminate accounts that violate these Terms, attempt to misuse our services, or for any security reasons. If we terminate or suspend your access due to a breach on your part, we are not obligated to refund any fees you may have paid (if applicable) for services or features tied to the account.
Privacy and Data Collection
Your privacy is important to us. Any personal information you provide to us (for example, by filling out a contact form, signing up for a newsletter, or using an AI tool) will be collected and used in accordance with our Privacy Policy and applicable privacy laws. We collect personal information only as needed to provide our services or respond to your inquiries, and we do so with your knowledge and consent.
Analytics and Cookies:
We use standard analytics tools (such as Google Analytics or similar) to collect non-personal data about how visitors use our site. This may include cookies or similar technologies. The data collected (e.g., pages viewed, time on site, browser type, etc.) helps us improve our website and services. By using our website, you consent to our use of cookies and analytics. You can disable cookies in your browser, though some site features might not function as expected. For more information, please review our Privacy Policy.
Communications Consent:
If you provide us with contact information (such as by submitting an inquiry or signing up on our site), you consent to receiving communications from us in response. This includes emails or calls in reply to your inquiry and, if you have opted in, occasional marketing updates about our services. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us. We will not spam you – communications will be related to your requests or our relevant services.
For full details on how we handle personal data (including data storage, security measures, and your rights), please refer to our Privacy Policy.
Fees and Payments
No Online Payments:
Our website does not process payments or require any credit card information to use. Engaging our digital marketing, development, or AI services typically involves custom proposals or contracts. Any fees for services will be agreed upon separately, usually through a written proposal, service agreement, or invoice (not via this website).
Quotes and Currency:
If we provide a quote or pricing on our site or via email, it will generally be denominated in Australian dollars (AUD) unless stated otherwise, and may be subject to applicable taxes (e.g., GST for Australian clients). All quotes are estimates based on the scope provided and are valid for a limited time (we will indicate validity, commonly 30 days, on formal quotes). We reserve the right to update pricing for our services, but no changes will affect an ongoing project that has already been agreed upon and started without your consent.
Payment Terms:
Payment schedules (e.g., upfront deposits, milestone payments, or post-project balances) will be defined in our agreement with you. Invoices are typically due within a specified timeframe (for example, 14 days from issue) unless otherwise stated. Timely payment is necessary to avoid delays in your project; we reserve the right to pause work if invoices are overdue. Late payments may incur interest or late fees as outlined in your service agreement. We do not collect or store any payment information on our site; any payments are processed through bank transfer or third-party payment providers under secure processes.
Cancellations and Refunds
We understand that circumstances can change. You may cancel a service engagement with us by providing written notice (email is acceptable) at any time.
Cancellation by Client:
If you choose to terminate a project or ongoing service early, you will generally be responsible for payment of any work already completed up to the cancellation date. For instance, if you cancel in the middle of a month of service or a project, you must pay for the services rendered or milestones achieved to date. Any unpaid fees for work done will become due immediately upon cancellation.
Refund Policy:
Because our services involve invested time, resources, and expertise tailored to each client, we do not offer refunds for services that have been delivered or hours already worked. In particular, if a project has commenced and work has been performed, payments made are typically non-refundable. Deposits or upfront payments for booking our services are generally used to secure time and are not refundable if you cancel, except at our discretion in extenuating circumstances. If you cancel before we have begun any work (for example, shortly after signing up but no work has started), we may consider a partial refund of any advance payment, but this is assessed on a case-by-case basis.
Cancellation by Us:
We reserve the right to cancel or refuse service in rare cases – for example, if a client violates these Terms, fails to cooperate, or engages in unlawful or unethical activities. In such cases, we will provide notice and reasoning. If we terminate without cause (not due to your breach), we will refund any advance payments for incomplete work that has not been delivered to you. If termination is due to your breach of these Terms or an agreement (such as misuse of services or non-payment), no refund will be due for work already completed or time reserved.
Revisions Policy
We include a reasonable number of revisions in our service process to refine the work based on your feedback. For example, if we design a logo or build a website, we will typically allow a certain number of revision rounds (e.g., two rounds of revisions) as part of the agreed scope. Many digital marketing agencies include a set number of revisions in the initial quote, and we follow this standard practice. We will clearly communicate in our proposal or contract how many revision rounds are included for your project.
Additional Revisions:
If you request changes beyond the included revisions or significantly alter the project scope after work has begun, such additional work may be subject to extra fees or a new agreement. We will let you know in advance if a request will incur extra costs or extend the timeline.
Intellectual Property Rights
Website Content:
All content on our website, including text, images, graphics, logos, videos, and software, is the property of our company or our content licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content for any commercial purpose without our explicit written consent.
Deliverables from Services:
Intellectual property ownership of deliverables (such as marketing materials, designs, software code, or content we create for you) will be as outlined in our agreement with you. Generally, upon full payment for a project, you will own the final deliverables intended for your use. For example, you would own your business’s website that we developed or the graphics we designed for you, and you can use them in your business freely. We retain ownership of any of our pre-existing materials, frameworks, or templates that may be used in delivering services, but grant you a licence to use them as part of the final deliverable.
Portfolio Rights:
We reserve the right to display or mention the work we completed for you in our portfolio or case studies as an example of our services, unless you explicitly request confidentiality. We will respect any confidentiality agreements and will not disclose sensitive details if such an agreement is in place.
Limitation of Liability & Disclaimers
Provision of Service:
We will provide our services with due care, skill, and in a manner fit for the purpose as described, in line with Australian Consumer Law requirements. However, apart from those statutory guarantees, our services and website are provided “as is” and “as available.” We do not make any specific promises or warranties about the outcomes of using our services or the accuracy of information on our website, except as explicitly stated.
No Warranties:
To the fullest extent permitted by law, we disclaim all warranties that are not expressly set out in these terms. This includes disclaimers of implied warranties of merchantability and fitness for a particular purpose.
Limitation of Liability:
To the maximum extent allowed by law, we (and our directors, employees, and affiliates) will not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of our website or services. In any event, our total aggregate liability for any claim arising from or related to our services or these terms will be limited to the amount you have paid us for the relevant services giving rise to the claim (or, if the claim does not relate to a specific paid service, $0).
Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of Australia. By using our site or services, you agree that any disputes arising in relation to these terms or our services will be subject to the exclusive jurisdiction of the courts of Australia. We make no representation that the content of our website or our services comply with the laws (including intellectual property and consumer protection laws) of any country outside of Australia. If you access the site from outside Australia, you do so on your own initiative and are responsible for compliance with any local laws.
12. Contact Us
Thank you for reading our Terms and Conditions. If you have any questions, concerns, or require clarification about these terms, please contact us. You can reach out via our Contact page on the website or email us at the provided contact email. We value clear communication and will be happy to assist you.