Privacy Policy
1. Information We Collect
- Personal Identification Information: Name, email address, phone number, etc., when you contact us, request a service, or fill out a form.
- Payment Information: If applicable (when services are agreed upon), this may include bank account details or credit card information (processed through secure third-party providers, not stored by us).
- Usage Data: Non-personal information like IP address, browser type, and website usage patterns, collected through cookies and analytics tools to help us improve our site’s performance.
- Cookies: We use cookies to enhance your experience on our website and gather usage data. You can manage cookie preferences through your browser settings.
2. Cookies Consent Management
By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences or disable them through your browser settings. Please note that disabling cookies may affect your ability to use some features of our website. We obtain explicit consent for non-essential cookies, in compliance with APP 5 and GDPR requirements.
3. Notification of Collection
We collect your personal data in a transparent and lawful manner. At or before the time of collection, we will notify you of the specific purpose of the data collection, and how it will be used. This ensures compliance with the Australian Privacy Principles (APP 5).
4. Sensitive Data
We do not typically collect sensitive information, such as data concerning your health, racial or ethnic origin, or other special categories of data. If we ever collect sensitive information, we will seek your explicit consent and only collect it for necessary purposes in accordance with APP 3.3.
If you have any concerns about the type of information we collect, please contact us.
5. How We Use Your Information
We use the data we collect for the following purposes:
- To provide and manage our digital marketing, development, AI, and automation services.
- To respond to inquiries, requests, and customer support issues.
- To send you updates, promotional emails, and information about services we offer. We respect your preferences and will honour your opt-out requests promptly as required under APP 7.
- To improve our website, services, and user experience through analytics.
- To comply with legal obligations and protect our rights and security.
6. Automated Decision-Making and Profiling
In certain cases, we may use automated processes, such as AI-based tools, to assist with decision-making and improve our services. If your data is processed through automated means, you have the right to object to such processing. We will notify you if any such processing significantly impacts you, in accordance with applicable laws.
7. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who help us deliver our services, such as:
- Payment Processors: We use secure third-party services for payment processing.
- Analytics Providers: We use Google Analytics and other services to collect data on website usage.
- Legal Compliance: We may disclose your data if required by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
8. Data Security
9. Data Breach Notification
We take the security of your personal information seriously. However, in the unlikely event of a data breach that poses a risk to your privacy, we will notify you in accordance with the Notifiable Data Breaches (NDB) scheme. You will be informed of the breach and its potential consequences, as well as the steps we are taking to mitigate the risk.
10. Right to Compensation
If you believe that your personal data has been mishandled or you have suffered harm due to a data breach, you have the right to seek compensation under the Australian Consumer Law. Please contact us if you believe you are entitled to compensation, and we will assess your situation in accordance with the law.
11. Your Rights and Choices
- Access: You can request access to the personal information we hold about you.
- Correction: You may update or correct your personal data if it is inaccurate.
- Deletion: You can request the deletion of your personal information, subject to legal obligations and contractual requirements. We aim to respond to requests within 30 days, as required under APP 12 and APP 13.
- Opt-Out: You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
- Cookies: You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your user experience on our site.
12. Data Retention
13. Local and International Data Transfers
As SolomoIT serves clients globally, your personal data may be transferred and stored in countries outside your jurisdiction, including countries with different data protection laws. We ensure that all international transfers of personal data are safeguarded by standard contractual clauses or other mechanisms that comply with applicable data protection laws to protect your information.
14. GDPR - General Data Protection Regulation (EU)
- Legal Basis for Processing: We process your personal data based on your consent, the necessity of performing a contract, or compliance with legal obligations.
- Data Subject Rights: You have the right to request access to, correction, deletion, or restriction of your personal data. You also have the right to object to processing and to data portability.
- Data Protection Officer: For GDPR-related concerns, you can contact us at the contact information provided below.
- Complaints: If you feel your rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country of residence.
15. Australian Privacy Principles (APPs)
- We only collect information that is necessary for our services and we do so transparently.
- Your personal information is stored securely, and we ensure its confidentiality.
- You have the right to request access to the information we hold about you.
- We will notify you of any breaches that affect your data under the relevant laws.
16. CCPA - California Consumer Privacy Act (USA)
- Right to Know: You can request details about the personal data we have collected about you.
- Right to Delete: You can request the deletion of your personal data.
- Right to Opt-Out: You can opt out of the sale of your personal data. However, we do not sell personal data to third parties.